Refund policy

You are entitled to withdraw from your purchase within 14 days of receipt of the item. Please send the notice of withdrawal to the following email adress: creamwanaka@yahoo.co.nz

We recommend you always state your order number in the notice of withdrawal to avoid any mistakes and delays.

Please note, the right of withdrawal does not apply to items that have been customised to your personal specifications.

If you send a notice of withdrawal from the purchase, you must return the item to us at the same address without undue delay, and within 14 days after you indicated you wanted to withdraw from the purchase. We may require proof that the item has been shipped before the expiry of the deadline.

If the item is sent, it must be packed securely, and you are kindly asked to attach a copy of the notice of withdrawal and/or state the order number on the package.

We recommend that international purchases be returned via DHL to ensure the goods are shipped securely and are covered by insurance during transportation. However, you can also choose another secure shipping method. It is your responsibility to pay for the return costs.

NOTE:
You are responsible for any damage that may occur during transportation. Please also note that all return costs are incurred by you, unless we have delivered the item to you by mistake or the item has been damaged or is defective upon receipt. We are unable to determine a fixed price for the return shipment in advance, as this depends on the weight of the item and the choice of carrier, etc.

Returned items should be in good and undamaged condition. If a returned item shows signs of damage or use, beyond what is necessary to determine the nature, characteristics and manner of the item, you are liable for the cost of the item's deterioration in value. We estimate the value based on a specific assessment of the returned product based on the following guidelines for deterioration:

No signs of use and the product is in original packaging:
0 %.

Minor signs of use of the item and/or original wrapping:
Approx. 25 %.

Visible signs of use of the item and/or missing/damaged original packaging:
Approx. 50 %.

Visible damage to the item, such as scratches or non-removable stains:
Approx. 100 %.

Payment for the item will be refunded as soon as possible, and in any event within 14 days of our receipt of your notice of withdrawal. However, we reserve the right to withhold the refund until we have received the item/items for inspection, or until you have submitted proof that the item has been returned, whichever is the earliest.

If you withdraw from the purchase in accordance with these e-commerce terms, we will refund the purchase price less any deterioration. Unless you instruct us otherwise, we will issue the refund using the same payment method that you used to make the original transaction.

NOTE:
Your claim for refund does not include any fees for using credit cards or other means of payment that we have paid to redeem.